Shipping Timeframe:
As Elizi Ceramic specializes in exclusive, high-value İznik ceramic plates, each item is carefully prepared for shipment after purchase. Shipping timelines may vary depending on the destination, carrier availability, and export regulations. Customers will be notified via email once their order has been shipped, along with tracking details when applicable.

Shipping Carrier:
We work with reputable international and local carriers. Due to the fragile and valuable nature of our products, we reserve the right to select the most appropriate carrier for safe delivery.

Shipping Fees:
Shipping costs are calculated based on destination, packaging requirements, and insurance. The final shipping fee will be displayed during the checkout process.
Please note: customs duties, import taxes, or additional charges (if any) are the responsibility of the buyer.

Packaging:
All products are packed with extreme care using professional-grade protective materials to ensure they arrive in perfect condition.

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🟩 Return & Cancellation Policy

No Returns or Cancellations:
Due to the limited quantity and collectible value of our products, all sales are final. Elizi Ceramic does not accept returns, exchanges, or cancellations under any circumstances, except in cases of proven damage during transit.

Damaged Item Policy:
In the rare case of damage during shipping, the customer must report the issue within 48 hours of delivery, including clear photographs of the damaged item and packaging. We will evaluate each case individually. Compensation or replacement is not guaranteed.

Caution:
By completing a purchase, the customer agrees to these terms and acknowledges the unique nature of the items offered.